Auto Glass and Windshield Replacement FAQ:
1. How long will it take to replace my windshield or glass?
The time it takes to replace your specific piece of glass is dependent upon your make and model of vehicle. The representative who takes your call should be able to give you a general estimate if time is a factor (i.e., lunch break, etc.).
2. Can you do the work at my home or office?
Most all vehicles can be completed on a mobile basis! We offer free mobile service, pick-up, and delivery service, six days per week. Please contact our customer service representatives for more information.
3. How soon can I drive my car after you have installed the windshield?
The Windshield Guy uses state-of-the-art urethane adhesive. We do recommend you let the vehicle sit as long as possible and limit your driving for the first 12 hours. Always wear your seat belts!
4. What do you use to "glue" the windshield in my car? Is it safe?
Our technicians use BETASEAL™ Glass Bonding Systems by Dow Automotive. This urethane sealant meets all the Federal Vehicle Safety Standards.
5. Can your installers come to my home or office on snowy days? Is weather a factor in my replacement?
Weather is a factor in the replacement of a windshield or glass. Your vehicle needs to be dry and, preferably, in a warm a environment (ideally 65 to 85% F), for urethane to set properly and cure effectively. However, we can make other arrangements.
6. Does The Windshield Guy work with my insurance company or agent?
Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.
7. Do you waive my insurance deductible on a replacement?
It is against the law in some states to waive deductions! The courts have considered this practice to be insurance fraud.
Windshield Repair FAQ:
1. I am not exactly sure if my windshield can be repaired. Specifically, what am I looking for as a candidate for repair?
With rock chips you want to make sure the damaged area is no larger than 1 1/4 inches or 3 cm, which is the size of a 50-cent piece. Damage to your windshield that is greater than 1 1/4 inches or 3 cm., when repaired, can become unstable. Additionally, a large pit may spread during the repair process, growing worse under the high pressure needed to inject the damaged area. Cracks need to be inspected by a professional. Certainly, the best way to determine if we can repair rock chip or crack damage on your vehicle is to have us come by and examine the break.
2. How clear will my chip or pit be after repair?
The damaged area will significantly clearer after the repair. When cured, the polymer that is injected into the pit closely resembles the clarity of glass. It should be noted, the chip does not "disappear," but rather "hides." You will see something more like a shadow of where the pit was, with an approximate expected clarity of 75% - 95% from the original damage. The main objective in having an area repaired is stopping it from spreading further and cracking glass.
Time is not own your side when it comes to chip and crack damage. Hot or cold weather can cause minor damage on your windshield to quickly grow into a long crack leaving you with no other option except replacement.
3. I have heard that cracks can be repaired. I have a 4 inch crack in the lower passenger corner, and my windshield was just replaced six weeks ago! Can you fix it for me?
Yes and no. We cannot repair the crack, but can certainly try to stop it from spreading further by drilling to the laminate slightly in front of the crack itself. The intended result is that pressure in the shifting crack will be relieved by it traveling to the drill point in the first layer of glass. Injecting the crack with polymer does not strengthen the crack significantly and cracks do not hide as well as pit or chip breaks, meaning, you will still see the crack even after we drill. The process of drilling out a crack is risky, as the windshield is essentially already cracking, and The Windshield Guy cannot guarantee a repair of this kind. In a sense, it is a last ditch effort at extending the life of a windshield. Expect a 60/40% success ratio in your favor. It can be nearly guaranteed that, if your windshield is cracked, the crack will continue to grow until it reaches an outside edge of the glass, unless the crack is relieved by the method described above.
4. Can you do the work at my home or office?
Most all vehicles can be completed on a mobile basis! We offer free mobile service, pick-up and delivery service, six days per week. Please contact our customer service representatives for more information.
5. Can your technician come to my home or office on snowy days? Is weather a factor in my repair?
Weather is a factor in the repair of a windshield. The ideal repair environment will be dry and warm (critical to a safe repair, as cracks can spread when temperatures shift from cold to warm during repair process.) However, we can make other arrangements.
6. Does The Windshield Guy work with my insurance company or agent?
Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.
8.Do you waive my insurance deductible on repair?
Many insurance companies waive deductibles for windshield repairs. We can inform you if you have this type of coverage.
9. If my repair spread or windshield becomes cracked after having it repaired, will the Windshield Guy replace my windshield at no charge?
We will credit the cost of the repair to the purchase of a new windshield.
10. Will The Windshield Guy guarantee a repair?
The Windshield Guy's work is 100% satisfaction guaranteed. If you are unsatisfied with the repair result, contact us and we will take a look at your concern. We cannot guarantee your satisfaction on a repair that is larger than 1 1/4 inches or 3cm., or a windshield that is cracked prior to any repair attempt.
1. How long will it take to replace my windshield or glass?
The time it takes to replace your specific piece of glass is dependent upon your make and model of vehicle. The representative who takes your call should be able to give you a general estimate if time is a factor (i.e., lunch break, etc.).
2. Can you do the work at my home or office?
Most all vehicles can be completed on a mobile basis! We offer free mobile service, pick-up, and delivery service, six days per week. Please contact our customer service representatives for more information.
3. How soon can I drive my car after you have installed the windshield?
The Windshield Guy uses state-of-the-art urethane adhesive. We do recommend you let the vehicle sit as long as possible and limit your driving for the first 12 hours. Always wear your seat belts!
4. What do you use to "glue" the windshield in my car? Is it safe?
Our technicians use BETASEAL™ Glass Bonding Systems by Dow Automotive. This urethane sealant meets all the Federal Vehicle Safety Standards.
5. Can your installers come to my home or office on snowy days? Is weather a factor in my replacement?
Weather is a factor in the replacement of a windshield or glass. Your vehicle needs to be dry and, preferably, in a warm a environment (ideally 65 to 85% F), for urethane to set properly and cure effectively. However, we can make other arrangements.
6. Does The Windshield Guy work with my insurance company or agent?
Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.
7. Do you waive my insurance deductible on a replacement?
It is against the law in some states to waive deductions! The courts have considered this practice to be insurance fraud.
Windshield Repair FAQ:
1. I am not exactly sure if my windshield can be repaired. Specifically, what am I looking for as a candidate for repair?
With rock chips you want to make sure the damaged area is no larger than 1 1/4 inches or 3 cm, which is the size of a 50-cent piece. Damage to your windshield that is greater than 1 1/4 inches or 3 cm., when repaired, can become unstable. Additionally, a large pit may spread during the repair process, growing worse under the high pressure needed to inject the damaged area. Cracks need to be inspected by a professional. Certainly, the best way to determine if we can repair rock chip or crack damage on your vehicle is to have us come by and examine the break.
2. How clear will my chip or pit be after repair?
The damaged area will significantly clearer after the repair. When cured, the polymer that is injected into the pit closely resembles the clarity of glass. It should be noted, the chip does not "disappear," but rather "hides." You will see something more like a shadow of where the pit was, with an approximate expected clarity of 75% - 95% from the original damage. The main objective in having an area repaired is stopping it from spreading further and cracking glass.
Time is not own your side when it comes to chip and crack damage. Hot or cold weather can cause minor damage on your windshield to quickly grow into a long crack leaving you with no other option except replacement.
3. I have heard that cracks can be repaired. I have a 4 inch crack in the lower passenger corner, and my windshield was just replaced six weeks ago! Can you fix it for me?
Yes and no. We cannot repair the crack, but can certainly try to stop it from spreading further by drilling to the laminate slightly in front of the crack itself. The intended result is that pressure in the shifting crack will be relieved by it traveling to the drill point in the first layer of glass. Injecting the crack with polymer does not strengthen the crack significantly and cracks do not hide as well as pit or chip breaks, meaning, you will still see the crack even after we drill. The process of drilling out a crack is risky, as the windshield is essentially already cracking, and The Windshield Guy cannot guarantee a repair of this kind. In a sense, it is a last ditch effort at extending the life of a windshield. Expect a 60/40% success ratio in your favor. It can be nearly guaranteed that, if your windshield is cracked, the crack will continue to grow until it reaches an outside edge of the glass, unless the crack is relieved by the method described above.
4. Can you do the work at my home or office?
Most all vehicles can be completed on a mobile basis! We offer free mobile service, pick-up and delivery service, six days per week. Please contact our customer service representatives for more information.
5. Can your technician come to my home or office on snowy days? Is weather a factor in my repair?
Weather is a factor in the repair of a windshield. The ideal repair environment will be dry and warm (critical to a safe repair, as cracks can spread when temperatures shift from cold to warm during repair process.) However, we can make other arrangements.
6. Does The Windshield Guy work with my insurance company or agent?
Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.
8.Do you waive my insurance deductible on repair?
Many insurance companies waive deductibles for windshield repairs. We can inform you if you have this type of coverage.
9. If my repair spread or windshield becomes cracked after having it repaired, will the Windshield Guy replace my windshield at no charge?
We will credit the cost of the repair to the purchase of a new windshield.
10. Will The Windshield Guy guarantee a repair?
The Windshield Guy's work is 100% satisfaction guaranteed. If you are unsatisfied with the repair result, contact us and we will take a look at your concern. We cannot guarantee your satisfaction on a repair that is larger than 1 1/4 inches or 3cm., or a windshield that is cracked prior to any repair attempt.